Reply to propertybuyers in underthirty seconds.
Every realestate.com.au, Domain and Meta enquiry answered, qualified and booked into the agent's diary — evenings, weekends and open-home Saturdays included.
Counter runs on the contracted target, not client data.
Build targets we contract to and read back from your CRM — not audited client averages.
DEMO_VIDEO_URLin the page's content module to a YouTube or Vimeo link and this frame becomes the player.Revenue leaks on the first call
This is not a lead-generation problem. You are already paying for the enquiries — the loss happens in the ninety minutes after they arrive.
Evening and weekend enquiries hit voicemail
Buyers browse listings at night and on Saturdays. That is exactly when nobody is at the desk.
Appraisal leads wait like everything else
A “thinking of selling” form is worth more than twenty buyer enquiries, and it gets the same delayed callback.
Property management swamps the sales team
Maintenance, inspections, rent questions and tenant enquiries arrive on the same phone line as your listings.
Open-home follow-up never happens
Saturday's attendee list gets entered Monday, called Wednesday, and by then they have been to four more homes.
More likely to qualify a lead when the reply lands inside five minutes.
Lead Response Management studyWhere the typical after-hours portal enquiry actually waits for a human reply.
We read yours from your CRM, on the callAllianza first reply — every channel, every language, 2 am included.
The contracted targetOne layer on your enquiry flow
It sits on the phone line and the portal feeds — and it knows the difference between a buyer and a broken hot-water service.
- realestate.com.au
- Domain
- Meta lead forms
- Website chat
- Missed calls
Human reps
- Sales agents
- Property manager
- Principal
Bot lines
- Booking line
- Nurture sequences
- After-hours desk
- 18:52Buyer enquiry answered in 24 s — inspection times offered
- 18:49Appraisal request scored A → principal’s diary, Tuesday 17:30
- 18:45Tenant hot-water fault triaged urgent → on-call property manager
It never quotes a sale price or an appraisal range. That conversation belongs to the agent, in person.
The team you are buying
Each one is built on your listings, your scripts and your CRM. Select an agent to watch its pipeline run.
- 18:52:04Enquiry received · realestate.com.au
Everything else the desk picks up
- After-hours phone answering — Every ring answered, transcript filed.
- Missed-call text-back — A reply in seconds, not a voicemail.
- Open-home registration — Check-in, IDs, instant follow-up.
- Vendor pre-appraisal pack — Comparables assembled before the visit.
- Buyer-match alerts — New listings matched to open buyers.
- Maintenance triage — Urgent to the on-call PM, the rest queued.
- Rental application pre-screen — Complete files before a human reads them.
- Database reactivation — Old enquiries re-engaged with consent.
- Review & referral requests — Asked at settlement, when goodwill peaks.
- Auction reminder calls — Registered bidders nudged the night before.
- Settlement check-ins — Milestones confirmed, both sides calm.
- Landlord onboarding — Documents chased, files complete.
- Multilingual enquiry desk — English, 中文, Tiếng Việt, العربية on-script.
Don't see your exact workflow?
Every desk is custom-built. Bring the odd cases — commercial, stock-and-station, holiday lets — and we map them on the call.
Watch it qualify a 02:07 lead
The enquiry that lands after midnight is the one your competitor answers at nine. Same conversation, four languages — pick one.
It never quotes a price or an estimated sale range. Appraisal is the agent's call — pricing talk is where consumer law starts paying attention.
Simulated conversation · official WhatsApp Business API · opt-out honoured in every language
Three ways to answer an enquiry
A chat window you prompt, a person you hire, or a desk built on your data. Read the rows that cost you money.
| Capability | Random ChatGPT / Claude window | Human team member | Allianza AI team member |
|---|---|---|---|
| Response time | ~ Partly: Instant — if someone prompts it | ~ Partly: Minutes to hours, office hours | ✓ Yes: Under 30 s, unprompted, every channel |
| Works 24/7 | ✗ No: Only while you type | ✗ No: Rosters, leave, goodwill | ✓ Yes: Around the clock, Saturdays included |
| Trained on your data | ✗ No: Generic internet knowledge | ✓ Yes: Learns over years | ✓ Yes: Your listings, scripts and rules from day one |
| Memory of every contact | ✗ No: Forgets each session | ~ Partly: Whatever made it into the CRM | ✓ Yes: Full history on every enquirer |
| Languages | ✓ Yes: Many, unguided | ~ Partly: Whatever the rep speaks | ✓ Yes: EN · 中文 · Tiếng Việt · العربية, on-script |
| Consistency | ✗ No: Different answer each time | ~ Partly: Depends on the day | ✓ Yes: Same playbook, every reply |
| Monthly cost | ✓ Yes: $20–40 a seat | ✗ No: $5,500+ plus super and churn | ✓ Yes: A fraction of one salary, flat |
| Scale on launch day | ✗ No: One chat at a time | ✗ No: One call at a time | ✓ Yes: Every enquiry at once |
| Setup | ~ Partly: DIY prompts, no integrations | ~ Partly: Weeks of hiring and training | ✓ Yes: Built for you, live in 60 days |
| Data ownership | ✗ No: Their servers, their terms | ✓ Yes: Yours | ✓ Yes: Yours forever — self-hosted |
Sixty days, five steps
Select a step — the project dashboard below shows what you hold at the end of it.
Discovery call
Fifteen minutes. Your enquiry sources, your real response record read from the CRM, and which of the six agents fit.
- ✓Enquiry sources listed
- ✓Response record read back
- ✓Scope and fixed quote agreed
Day 1 starts with a 15-minute call.
Start day 1Built on boring, proven parts
“Saturday enquiries used to sit until Monday. Now the diary fills overnight and the agents walk in to booked inspections.”
“The PM triage alone paid for it. Maintenance stopped landing on the sales line in week one.”
“We answer in Mandarin and Vietnamese at 11 pm. Our competitors do not.”
The maths runs on your numbers.Enquiry volume × current response time = the leak. We price the fix against it — fixed quote, on the call.
Run the maths with usBuilt to the rules the ACMA enforces
We do not sell cold outbound. Everything here is instant response to enquiries that came to you, plus re-contact of people who consented.
Consent, sender identity, working unsubscribe
Commercial electronic messages go only to people who consented, always identify the agency, and always carry a functional unsubscribe.
Spam Act 2003 (Cth)Numbers washed against the register
Telemarketing calls are screened against the Do Not Call Register and your own internal list before anyone dials.
Do Not Call Register Act 2006No price estimates, no misleading claims
The AI never quotes a sale range, never implies a guaranteed result and never makes a comparison it cannot substantiate. Underquoting risk stays with the agent, where the law puts it.
Australian Consumer Law · state agent legislationPersonal information handled properly
Enquirer and tenant data stays in your systems under your retention policy. Nothing is resold, shared or reused.
Privacy Act 1988 · Australian Privacy PrinciplesMessaging runs on the official WhatsApp Business API — verified sender, approved templates, opt-in only. No grey-market gateways, no client logos and no performance figures on this page: we would rather show you the working conversation than a number you cannot verify.
Fifteen minutes, agenda fixed
Bring a CRM export if you can — we read your after-hours response record back to you and price against it.
- 00–03Your enquiry sources — portals, ads, phone, and what each costs you.
- 03–08Your real response times — weekday, evening and Saturday, read from the export.
- 08–12Which of the six agents fit — sales, PM, appraisal, follow-up.
- 12–15Scope, timeline, fixed quote — day 1 of the sixty starts here.
Opens your scheduler — or use the form and we come to you.
Why not just use ChatGPT ourselves?
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You can — for drafting emails. A desk that answers your portal feed at 2 am needs your listing data, your CRM, your triage rules, memory of every past contact and guardrails a chat window does not have.
That is a build, not a subscription — and when we build it, you own it. Row by row, sheet 08 is this answer.
Is this compliant with the Spam Act and the Do Not Call Register?
+
It is built to be. Commercial electronic messages go only to people who consented, every message identifies the agency and carries a working unsubscribe, and telemarketing numbers are washed against the Do Not Call Register before anyone dials.
We do not sell cold outbound, so the whole model rests on answering enquiries that came to you.
Will agents lose ownership of their leads?
+
No. Enquiries route by your rules — listing, suburb, team or round-robin — and land in your CRM with the agent's name on them and the full transcript attached.
An agent can take over a live conversation at any point; the AI steps back the moment a person starts typing.
Will it quote a price or an appraisal range?
+
Never. Price is the one thing it is explicitly forbidden to estimate, because that is where underquoting and misleading-conduct risk lives.
It gathers the property details, books the appraisal and hands the pricing conversation to the agent, in person.
Does it work with VaultRE, Rex or Agentbox?
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Yes — VaultRE, Rex, Agentbox, MRI Software, LockedOn, Eagle Agent, HubSpot and Salesforce are all supported, along with portal enquiry feeds and Meta lead forms.
Anything unusual is mapped during onboarding rather than assumed.
Can it handle property management as well as sales?
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Yes, and separating the two is usually the biggest immediate win. Maintenance and tenancy enquiries triage to the property manager on your urgency rules while sales enquiries go to the sales desk.
It never commits the landlord to a cost or the agency to a repair — it triages, books and hands over.
Your next vendor enquires tonight.
Somebody answers them within the minute. Decide whether that is your desk or your competitor's.